Sunday, December 27, 2009

Ireland tourism by Meredith Murphy

             While Ireland might not get as much tourism destination marketing publicity or international tourists as other countries in Europe such as France or Italy.  Don't let that fool you, Ireland is an absolutely fascinating destination.  The scenery, the sights, the people are fascinatingly interesting and entertaining. 
             We took a bus tour through the rolling hills of Ireland coming from the airport to our cottages in County Clare.  I'll admit at the start of that tour I was a little skeptical and worried that all we were going to see for two weeks were hills and farmland! The Aran Islands was the first tour trip we made.  It was interesting to see what "old" Ireland looks like, they predominantly only speak Gaelic on the islands. 
            Dingle, Ireland was my favorite place we went to in the country.  The town had a particular culture about it.  The over abundance of Murphy's pubs could have helped too.  The world renowned company Waterford Crystal is based in Dingle.  All the buildings were brightly painted, making them eye catching.  The most extensive tour site we made was the Bunratty Castle and Folk Park.  If the castle was not interesting enough, the Folk Park of all different class levels and their living arrangements was quite intriguing.  Whether it was the blacksmith's forge or the weaver's shed, they all gave you insight into how people lived in Ireland over a century ago. 
            My favorite aspect of this trip was that I got to learn about what part of Ireland my family is from.  Also, living like someone who is from Ireland was quite interesting.  Of course native people don't necessarily go see sights and certain attractions, but we lived in cottages and made our own meals which is closer to reality then staying in a hotel.  A family owned and ran the set of a dozen cottages in the area.  I hope to go back and visit Ireland again soon and visit parts of Northern Ireland as well!

Culinary Tourism in major U.S. cities by Daniel Eng

       Culinary Tourism is defined as the pursuit of unique and memorable culinary experiences of all kinds, often while traveling. Culinary Tourism is not just experiences of the highest caliber - that would be defined as gourmet tourism. This is perhaps best told by the notion that Culinary Tourism is about what is unique and memorable, not what is necessarily pretentious and exclusive. Culinary Tourism includes culinary experiences of all kinds. It's more than just dining guides and restaurant reviews. It incorporates such aspects as cooking schools, cookbooks, kitchen gadget stores, culinary tours, caterers, wineries, breweries, distilleries, food growers and manufacturers, culinary attractions and more.

Authenticity is also of vital importance to culinary tourists. Though many culinary tourism experiences involve some investment of both time and money, the deep substance that can be gained from the experience in the long term far outweighs the expense of the short term. Restaurants, in good and challenging economic times will continue to be visitor attractions, food professionals nowadays put themselves in a consumer’s shoes, coming ever closer to discovering and value what appeals to a customer, they will learn from top management and chefs what it takes to keep their customers’ attention and most importantly keeping their businesses up and running.


Culinary tours of major U.S. cities have become increasingly popular over the past years due in part to the structure of self-guided walking tours with details and history about the tours’ stops and other (see Prudence Sloane for just one Connecticut-based example). For chefs and food industry professionals interested in doing further research to expand their knowledge of what is occurring in other markets (and their own), food tours or culinary tourism, can serve as the perfect course in understanding and further appreciating a region or area through its food and its food-related businesses. The tours also provide important insight into how consumers in different parts of the country enjoy food

New York City has significant historic status as a chief entry point for different ethnic groups of the world. It is no surprise that the culinary influences these groups brought into this country continue to form the definition of what American dining truly is. Anywhere from local neighborhood staples and stores to restaurants that define trends for the rest of the country and the world to follow.

Although Los Angeles celebrity chef endorsed restaurants and Hollywood hot spots are known throughout the country, two sisters Lisa and Diane Scalia saw their home city as an up and coming market for culinary tourism. They named their enterprise Melting Pot Tours (www.meltingpottours.com), in honor of L.A.’s cultural diversity. Their first tour revolves around the Farmer’s Market and adjacent neighborhoods, with a variety of stops that covers all aspects of food—from the successful purveyors that L.A.’s top chefs turn to, to popular L.A. street foods to classic bistro style and haute dining establishments. Future tours in the works will focus on such ethnic neighborhoods as Thai Town and others further away from the Farmer’s Market. Because time of season plays such a strong role in food culture, tours are based on what’s in season, although this is less relevant in southern California as it is in colder climates.

San Francisco, considered America’s gateway to the east, is also famous for its many ethnic neighborhoods. The cuisine here is all about fresh ingredients without losing the integrity of the dish by masking its true essence with sauces and garnishes. It’s less about presentation and more about letting one’s senses take the lead and truly tasting all of these these different things grown on nearby farms at the peak of their ripeness. It hits visitors as a culinary revelation that they are experiencing the actual establishments where this ‘California’ style of cooking took shape such as ‘French Laundry’ in Napa Valley, where chefs started working more closely with farmers to keep a firm grasp on what is or what isn’t in season.” Let us not forget to mention Alice Waters and her Chez Panisse restaurant in Berkeley as being one of the original inspirations of this 'movement.'

Hawaii, as one of America’s most exotic travel destinations, has more than its fair share of fine dining establishments. As usual travelers become more conscious of worldwide dining trends, there is a need to think outside the traditional dining room and connect guests to the roots and basics of true island cuisine. In Hawaii, and on the island of Maui specifically, years of history are wrapped up in the local food and various ethnic groups, from native Hawaiians to European settlers to various groups coming from Asia. The main objective is to expose people, including those who have already visited Maui, to true local cuisine and what locals eat on a regular basis.

A different approach to culinary tourism is a popular and ingredient-driven cooking class ushered into Food Tours of Boston (www.foodtoursofboston.com), as many of the enrolled students inner curiosity must inquire where the source of many specialized ingredients come from. Tours are so ingredient and technique bases that no restaurants are actually featured on the tour. Instead, sheets of paper are handed out with restaurant recommendations, and ingredient purchasing instructions on for example 'how to find the right kind of olive oil for a certain given recipe or the differences between artisanal and commercially produced balsamic vinegar.'

Indigenous food tours also tend to fare well with tourists alike. Take for instance Gena Berry’s food tours through Atlanta and the South (www.culinaryworks.net) though her pride in her Southern heritage is said to be unmistakable on her tours, her knowledge of the local land geographically and gastronomically allows her to present guests with an unforgettable viewpoint in which to experience the food. For guests of the food trade, she uses her close links and associates to set up meetings between chefs, restaurateurs, food purveyors and local farmers. You’ve not experienced Southern food unless you have sat in the very establishment(s) where the biscuits and chicken that were practically invented there are fried right in front for you. You can make Southern fried chicken in Portland, but it is a whole different experience, almost nostalgic, to see it made in its place of origin…. and eat it there too.

Royal Caribbean's Oasis of the Seas by Roberto Rodriguez

I brought up the ship Oasis in class one day and someone asked "is bigger always better?" my answer to that was, YES! After interning for Royal Caribbean this summer I was deep in the center of all the buzz around how awesome and huge Oasis was going to be. Now, after the ships Maiden Voyage, the buzz is still around and I've read great feedback and articles about the ship. During my internship I worked for Juan Trescastro V.P of Port Operations who was really busy with all the new port-side accommodations needed to add this new ship to the fleet.


When I last spoke to Mr. Trescastro he was on the ship while it set sail for the first voyage throughout the Caribbean with real customers. When I asked him if "bigger is better?" he said, "for us yes, we are able to create a beautiful ship with something for everyone" and that something for everyone is true. If you want to sit out by the pool and catch some sun that's fine or a day trip to the spa or a little shopping before dinner, all is possible on the Oasis. With the new feature of Central Park, you can take a walk or sit in the park in the middle of the ship to relax or have some coffee. Even couples with children can spend alone time while the kids play in the child area that has games and activities for all ages while being taken care of by professionally trained care takers.


While working for Mr. Trescastro I was able to sit in on several meetings regarding the new accommodations needed for Oasis. The largest one was building a brand new state of the art terminal for Oasis to call home. Terminal 18 in Port Everglades, Ft. Lauderdale will be the largest terminal in the world and it has to be to fit the largest ship in the world (30% larger than the next largest ship). With such a large terminal some could think that it will be disorganized or wasting space, not with Royal Caribbean. Part of working in Port Operations is also making sure that the guests get to the ship as fast as possible. The design of the terminal is designed to be simple and very functional so that the estimated time it takes for a guest to get from their cab or bus is 15 minutes. The idea behind the design was that they wanted to give you a feeling of already being on the ship before you even step onto the ship. Here is a video from the Oasis website talking about the terminal. http://www.oasisoftheseas.com/ (video is titled: A New home for a new ship).


The opportunity to get this internship was a blessing, it helped point me in the right direction regarding my tourism and hospitality major at Central Connecticut State University. Even with the little I did towards the Oasis project I was checking up on the countdown until the ship made it home. I felt a little bit of pride watching the videos on the website but I can't imagine how the actual employees of Royal Caribbean Cruise Line actually feel about their new addition to the fleet of already amazing ships. Next time you want to really travel and see the world why not do it from a floating resort where every morning when you wake up and take a look outside you find yourself in a different country. I suggest you take a trip to the " Nation of Why Not" and see how cruising is a great way to travel around the world.

Sports Tourism

The use of sports for a reason to visit a certain destination is called sports tourism. Sports tourism takes advantage of the sports being held in certain locations. This includes the economic benefits that these tourists bring. However, there are companies and people that are directly affected by sports, regardless where they are located. There are 250 cities and areas around the United States that have major sports events. For these events people are needed to plan and work any of these sports activities. Sports tourism therefore, creates a great many interesting jobs.

To begin it creates economic opportunities for travel agencies. Certain travel agencies specialize in just sporting events. The sports industry in the United States last year created $194 billion dollars in business. Of that $194 billion dollars $12.8 billion was spent on travel. That is a lot of money available for these travel agencies to cash in on. Entry-level positions in travel agencies however, are usually a standard pay of 8 to 10 dollars an hour. However, the job offers incentives for employees who do well, which opens up the door for salary increases.

Other Jobs include sports tour operators. Setting up certain events from clubs to universities. The largest increase of jobs in the sports tourism industry has come with the approach of the 2010 FIFA World Cup, which will be held in South Africa. The country has already proven it can pull off the big event. It has held the events such as 1995 Rugby World Cup, the 2003 Cricket World Cup, the Women's World Cup of Golf 2005-2008, the inaugural World Twenty 20 Cricket Championships in 2007, and the only street race in the A1GP World Cup of Motor sport, held in Durban in 2006, 2007 and 2008.

Overall, sports tourism creates many jobs of potential interest for tourism and hospitality students. As a kid I always wanted to be a professional athlete, however, that dream has become unrealistic or simply just unattainable. Even with this dream coming to an end, my passion for sports has not. I love being around sports as much as I can. Sports tourism would allow me to find a career that will continue to offer me these kinds of opportunities. I would love to have a job that would require me to visit certain popular sporting destinations, and write reviews on them. This would allow me to not only take advantage of seeing all these wonderful events such as the world cup, or the super bowl, but it would also allow me to look at the effect these events have on the economy and every day lives of the surrounding area and people. Sports tourism is a growing part of the industry and ripe with exciting opportunities.
By Danny Jones

A Holiday Tradition By Justin Reich

As the holiday season approaches us, we have looked at how we can make family tradition stronger. Well guess what? We are all in luck and we don’t have to look far to find. It is all in thanks to the Greater Hartford Arts Council and a festival that can bring the joy of being around love ones to a city.
For 46 years Hartford has brought to the region a wonderful experience of holiday merriment with the Festival of lights and Santa Saturdays. Up until 1999 the festival was held at Bushnell Park located just on the outskirts of downtown Hartford. Now it has become a truly special occasion in Hartford’s Constitution Plaza and the surrounding buildings adjacent to the area. The event put on by the Greater Hartford Arts Council, is headed up by Central Connecticut State Graduate Erin Pollard, who is the development manager for the council. Ms. Pollard has brought holiday joyfulness back to families in only her second year running the 46 year event. The event which she says will bring close to 10,000 people to downtown with an estimated 5,000 on the opening day which is the first Santa Saturday. The event goes from Black Friday (day after Thanksgiving) to Three Kings day ending the twelve days of Christmas.

The main focus for the past 10 years had been solely on the lights on Constitution Plaza. But now with the collaboration of the Phoenix Company building, Northeast Utility building, and the new Connecticut Science Center, New England’s rising star will shine as bright as the North Star this holiday season. All of these building every night during the festival will turn on their holiday lights at the same time for all to have the benefit of enjoying a timely tradition. The vision that Ms. Pollard has is to one day have all buildings in the vicinity come together and light the area and have local businesses paint portraits on the front of their entrances and have a city come together for the holidays.

Saturday, December 12, 2009

Australearn by Heather DiGirolamo

Study Abroad with Australearn: Chance of a lifetime

Every year thousands of students choose to study abroad. In the Spring of 2010, I will be one of those students. I will be attending The International College of Management in Sydney, Australia (ICMS). The study abroad program which is coordinating my study abroad is called AustraLearn, which also works in association with AsiaLearn and EuroLearn, sending students to numerous colleges and universities in Australia, Fiji, New Zealand, Asia and Europe. In addition to offering courses abroad, they also provide opportunities for internship programs as well. So far my experiences with the AustraLearn team have been wonderful. They have a very reliable staff and well established program.

I am currently in the process of making the arrangements to travel abroad with AustraLearn. There is a lot of thought and work that needs to go into the process, but if you are willing to put the effort in the AustraLearn team is always there to help with anything needed. I am enrolling in the Event Management degree program at ICMS. In addition to attending classes, I will also be getting hands on experience while I’m there. As a part of the class, student will help manage and participate in events held at the college. This is going to be a great opportunity to get some real hands on experience.

I had the chance to talk with Faith Olson, a Central Connecticut State University Tourism and Hospitality Studies program graduate, who also attended ICMS through the AustraLearn program. While Faith was in Australia she took courses specializing in room operations. She learned a lot about hotel management, writing annual reports and the financial aspects of a hotel. The one thing that she seemed to mention numerous times was that she how to work and live with all different types of people. ICMS is an International college, which means that there are students from over 60 different countries there. Because everyone is from all different parts of the world, you need to be able to work with people of different cultures. When I asked Faith how this experience has helped her with her career today she stated that “It has a very positive effect for all the jobs”. When she went to job interviews, they were all impressed when they had seen she studied abroad. What this shows them is that you are independent yet you can work with a variety of people, having experienced different cultures. Faith would highly recommend the AustraLearn Program to anyone and everyone. The staff of the program was helpful throughout the entire process.

I am really looking forward to this experience. From what I have heard from Faith, other students and the AustraLearn staff, I think that it is going to be very educational, not only in the class rooms but culturally. I will learn what it is like to work with all different types of people. Studying abroad makes you more well rounded and also gives you a chance to take classes that aren’t taught at every school.

Holiday Inn Express by Mark White

The Hospitality and Tourism industry is forever changing especially in these present times with the economy moving in an unstable direction. The recent financial setback has forced many businesses to recreate themselves or face drastic measures such as closing. As a front desk associate working at the Holiday Inn Express Bradley Airport in Windsor Locks, Connecticut. I have witnessed firsthand the decline in business. I have seen the hotel go from being at a 75% occupancy rate to having as low as 9% occupancy rate with no sign of budging. Around the time the economy was heading in this negative downward spiral, my manger and part owner decided it would be a good idea to invest in the Holiday Inn Express enterprise. HIE (Holiday Inn Express) was still pretty successful. The company had the most loyal guests to their brand.

The hotel's official grand opening was August 6, 2006. When the hotel originally opened it was a Comfort Suites which is part of the Choice Hotel franchise. Mike Patel is the General Manager and part owner. On the board of the hotel is the sales manager Kim Hawkes and Front Desk manager Alice Forbes. The hotel was and still is owned and operated by the Aarons Hotel Group LLC. Aaron Hotel Group, LLC. (AHG)also has properties along the New England shoreline such as the a Holiday Inn Express in Freeport, Maine and Seabrooke, New Hampshire. They also own a Comfort Suites in Biddeford, Maine. On February 16th 2009 the hotel became Holiday Inn Express Bradley Airport & Suites which is part of the IHG franchise. The decision to take on the HIE brand was due to management deciding that it would be in the best interest of the hotel due the decline in sales. HIE still seems be very prosperous in the recession as compared to many other hotels. HIE is known for having the best customer loyalty in the hotel industry, with the Priority Club Reward membership being the biggest reward club in the world. Customer loyalty is very important in the hotel industry, which inevitably lead to the final decision to go forward. I got an opportunity to briefly interview Kim Hawkes the sales manager of HIE. She was able to give a brief insight on the hotel and transition made in the past year.
Q&A
Q: What was the reason for going the HIE direction?
A: HIE is in the process of a re-launch to bring a new fresh appearance, also creating a new standard for hotels. We felt that HIE had a great strategy and it tied in well with the character we were looking to portray in our hotel. HIE for keeping up with their properties, customer service and quality of the brand. It was exactly what this hotel wanted and needed.
Q: Has it been a beneficial change so far for the hotel?
A: Yes, the HIE name has helped but the economy hasn’t fully strengthened. Guest are very loyal to the HIE brand. Priority Rewards Club is the largest membership club in the work. It offers great deals on hotel stays and gifts for all members. Guest gain points every time they stay which can be used to get various incentives along the way.
Q: Have you seen a dramatic impact of the hotel due to the economic downfall?
A: Yes, we have seen a least a 30% decline in the overall occupancy and revenue. A lot of companies have cut back on travel expensive and are sending fewer workers out. Companies are now trying to negotiate lower rates, seeing how many hotels are willing to lower their rates because of the economy the hotel is forced to lower our rates. 70% of our business is through business travel; with that said if businesses are not fluctuating we also feel the impact of that.